Shipping
Orders typically take 1 - 3 business days (with UPS surcharge) or simple mail delivery 5-21 business days to be processed and shipped for in-stock merchandise but are longer during sales and the holidays! I currently ship Monday - Friday. Please inform me which mail delivery you would like. Transit time estimates given at the checkout are after the fulfillment time and are subject to UPS and PI delays.
Shipments in Italy are delivered within 24 and 72 hours from the time of shipment (excluding holidays).
Shipments to the rest of the European Union take approximately 2-4 working days with UPS.
International Orders typically take 1-21 business days from the shipment date to be delivered. This mostly depends on the customs in your country. Depending on the destination country, orders could take up to 6-8 weeks. Please be aware that I am not responsible for products confiscated by the legal authorities of your country or state; I advise you to check your local customs office regarding import laws in advance before ordering if you suspect that your country bans any products.
Orders shipping to destinations outside Italy might incur import fees and duties & taxes that are not reflected in my prices. If duties and taxes are imposed on your order, they are due at the time of delivery. Please consult your local customs office for more details about your country's duties and taxes.
Customer Service:
I currently offer Customer Service Monday – Friday / 9 am to 6 pm
Please allow up to 24 hours for me to get back to you during the week. Emails sent late on Friday will be responded to on Monday.
When requesting to cancel an order, I am only able to do this if it has not gone into fulfillment yet.
When emailing me, please include:
Your Name & Order Number (if available)
Message / Concern / Question
Contact Information
Customer service email: [email protected]
Returns / Exchanges
Exchanges:
I accept exchanges!
In order for an item to be eligible to be exchanged, it must be unworn, unwashed, or not used.
To make an exchange, ship the product to:
Annette von Bieber
di Annette S. Roll
Via Colle Piceno 31
60026 Numana - AN
Italy
With details of the order:
Include the name on the order that was placed under
Reason for exchange
Item name & size you want to exchange it for
Returns:
I do accept returns! For an item to be eligible for a return, it must be unworn and unwashed and returned within 30 days of delivery. I do not offer free returns. **Shipping costs and taxes will not be refunded **
To make a return, ship the product to:
Annette von Bieber
di Annette S. Roll
Via Colle Piceno 31
60026 Numana - AN
Italy
With details of the order:
Include the name of the order placed under.
Reason for returning damaged goods:
If a product is delivered damaged, please do the following:
Email me with the subject line including “Damaged” & your order number.
Include the name the order was placed under, and a clear photo of the damage.